Refund Policy

Last updated: February 22, 2024

Overview

NWGIS strives to ensure that our customers are satisfied with their purchases. If you are not entirely satisfied with your purchase, we're here to help.

Refund Eligibility

Refunds requested 72 hours prior to the start of any event or training are approved without board review. Refund requests made less than 72 hours prior to the start of any event or training, or after the event, require a submission to the board and/or third-party event lead with an explanation/justification. The board will grant refunds for extenuating circumstances.

All refunds incur a $20.00 cancellation fee.

Refund Process

To request a refund, please contact NWGIS by emailing web@nwgis.org. Provide your order number and details about the refund you are requesting. We will respond promptly with instructions on how to proceed.

If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 14 days.

Exceptions

Items not eligible for refunds include:

• Events/training that were attended, fully or partially, but did not meet personal expectations.

• Purchase of any digital downloads, merchandise, gift cards, or perishable goods from a training or event.

Contact Us

For questions regarding the refund policy contact NWGIS here.